Frequently Asked Questions
How do I use Lymphmi?
Apply a light oil or lotion, then roll in slow, overlapping strokes, always moving from your extremities inward and upward, toward the heart. Spend 5–10 minutes per session for best results.
What is Lymphmi made from?
Solid wood, hand-finished into smooth interlocking gears. It’s a maderotherapy staple, gentle enough for daily use without scratching or irritating skin.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
Which direction should I roll?
Always roll toward your heart, never away from it. Lymph only flows in one direction, so rolling the wrong way works against the technique instead of with it.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.